Kimberly Randall is a Senior Case Manager at FSG, LLC, where she has been helping clients and advisors navigate the life insurance process since joining the firm in October 2019. With a passion for problem-solving and exceptional client service, Kimberly manages complex cases from application through policy placement, working closely with advisors, carriers, underwriters, and clients to help ensure each case moves forward as smoothly and efficiently as possible. She is known for her attention to detail, proactive communication, and ability to find creative solutions when challenges arise. Whether she’s coordinating requirements, troubleshooting delays, or keeping everyone informed throughout the process, Kimberly takes pride in making what can often be a complicated experience feel seamless.

Kimberly graduated Cum Laude from Aurora University with a Bachelor of Arts in Business Administration and a minor in Communications along with a strong concentration in marketing. Before joining FSG, she served as an Office Manager, Head of HR, Case Manager, and Social Media Marketer for Brandt Financial Concepts in Palatine, Illinois. Her experience in operations, client service, and marketing provided a strong foundation for the relationship-focused, organized approach she brings to her work today.

Outside the office, Kimberly is the proud mom of one adult son. Since becoming an empty nester, she’s embraced the opportunity to focus on new goals and experiences. She enjoys training for and running 5Ks, spending time at the gym, and expressing her creativity through painting. Kimberly is also passionate about giving back and volunteers with Camp One Step as both a camp counselor and a member of the gala committee, helping create meaningful experiences for children facing cancer and their families. She believes that whether at work or in the community, building relationships, supporting others, and making a positive impact are what matter most.